For the business relations between the Vina Fashion Ltd. with a registered office in Hungary 1158 Budapest Drégelyvár utca 29. 3. lhaz. 1 em. 4 - (hereinafter referred to as "Seller" or “Victoria Moda”)
2. Principles of functioning of the Victoria Moda online shop
Victoria Moda sells goods via an organized online shop.
The customer accepts these General Terms and Conditions by registering on our website.
3. Ordering goods
3.1. Orders are placed via website www.victoriamoda.com. The minimum age for shopping at www.victoriamoda.com is 18 years old for all payment methods.
3.2. Goods in the online shop has detailed descriptions. On the website, there is information concerning the properties of products, their prices, materials of which they are made, etc.
3.3. The client orders goods in a manner appropriate for a given article, defining, in particular, its size and color and, if need be, providing other detailed information and the number of pieces ordered.
4. How to shop in the online store – detailed instructions
The order process consists of the following steps:
4.1. The customer places the selected product from the offered assortment by clicking the button "add to bag" without obligation into the virtual shopping cart.
4.2. All items that have been placed in the shopping cart can be viewed by clicking on the "shopping cart", which is visible in the upper part of the website. Here you can also delete items or change the number of products that you want to buy.
4.3. If the items are to be bought from the shopping cart, please click on the "proceed to the checkout" button.
4.4. The purchase is only possible with registration. After registration, additional options are available to the customer, e.g. Order overview, stored delivery addresses, order history.
4.5. The following payment methods are available to the customer: PayPal and payment by Card, payment upon delivery.
4.6. After selecting the payment method, the customer determines the delivery details and the delivery address. After selecting the delivery method, the customer can buy additional products or have the order overview displayed.
4.7. By clicking the "Buy" button, the customer makes a binding request for the purchase of the goods in the shopping basket.
If the customer wants to change her/his order, she/he has chance only before clicking the „Buy” button.
4.8. Every order will be processed in 24 hours..
4.9. Upon receipt of the order, the seller sends the customer an order confirmation by e-mail in which the order of the customer is re-listed as well as the shipping confirmation. The purchase contract comes into effect only after sending the shipping confirmation. In case of need of help please reach us at any given contact in the email or at email@example.com
4.10. The seller may contact the customer by telephone (as long as a telephone number has been provided by the customer) or by e-mail in order to clarify any outstanding questions regarding the order and delivery. The use of the telephone number and the e-mail is exclusively for the purpose of handling the order and the delivery and is not expressly used for advertising purposes, unless there is an explicit consent of the customer.
Prices on the website are stated in EURO/ given curreny and are gross prices (they include VAT tax). The shipping cost could be added to the price of a given product; the shipping cost depends on delivery option chosen, order value and on the payment method.
The price stated on the website as of the placement of the order is final and binding for the Client. The price of goods ordered will not change after an order for them has been placed regardless of changes concerning prices introduced by Victoria Moda and regardless of any promotional activities or clearance sales.
Victoria Moda reserves the right to change the prices of goods in its online shop, make new goods available for purchase, carry out and cancel promotional activities on the website of the shop, or introduce changes to promotional activities in line with the provisions of the civil code and other acts.
6. Availability of goods ordered
All goods sold in the online shop are available. Products may occasionally prove unavailable under special circumstances (e.g. when multiple Clients order the same product simultaneously). If it is so, the customer will be informed. On the product view, customers can find information about the size range available – sizes currently unavailable are also displayed on this list but they are clearly marked as such with a color different than the one used for available sizes. Products in a size which is currently unavailable cannot be added to cart but can be added to the wishlist.
7. Incomplete order performance
If a given product is not in stock or if it is impossible to perform an order for other reasons, the customer shall be notified via e-mail of the problems concerning the performance of her/his order and of possible solutions (e.g. partial order performance, full performance but at a later date, or cancelling the order in its entirety without negative consequences for the Client). Partial Order cannot be executed, the order will be cancelled without negative consequences for the Client; if the Client has already paid for the order, the amounts she/he paid will be returned to her/him.
8. Order reception and order performance time
8.1. The order which is paid for on its receipt is immediately accepted for performance.
In the case of online payment, orders shall be accepted for performance after it is confirmed that money has been credited to the Victoria Moda account (via PayPal/Card). If the ordered product is available and the Client has indicated that it is to be delivered to the address the Client specified, the product will be sent to the Client within no more than 3 business days.
NOTE: If the online payment option is chosen (bank transfer or payment using debit card), the performance of the order shall commence after 100% of the amount due for a given order has been transferred to the account of the online shop (or of intermediary entities); at that moment the order is transferred to a courier company.
8.2. Goods ordered shall be delivered via courier company and estimated delivery time is one business day from the day following the package send date. The overall order performance time should not exceed 5 business days.
10. Sale/purchase agreement
Information published on the website of the shop www.victoriamoda.com does not constitute an offer to conclude an agreement as understood by the provisions of the Civil Code. The agreement may be concluded in Hungarian.
11. Delivery cost
See detailed information under Shipping menu.
12. Right to cancel – withdrawal from the agreement
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us. You may use the attached model cancellation form, but it is not obligatory. The items can only be sent back in original conditions, in unsealed packaging without any qualitative or quantitative defect. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
13.1 Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Every article purchased from the Victoria Moda online shop (www.victoriamoda.com) can be the subject matter of a complaint provided that the deadlines and terms and conditions concerning complaints are observed and provided that the article is defective in such manner as to be inconsistent with the agreement concluded. Complaints can be sent by mail. For complaints sent by mail, the Client needs to indicate the underlying causes of the complaint and provide information necessary to identify the relevant order. If a complaint sent via mail is considered valid, Victoria Moda shall send a defect-free (i.e. fixed or new) product within 14 days or, if this should prove impossible (e.g. there are no such products in stock) reimburse the Client for purchase price in its entirety.
If a complaint is not considered valid, the product shall be sent back to the client together with an opinion explaining why the complaint was not acknowledged.
16. Order cancellation
The Client shall have the right to cancel her/his order within fifteen minutes after placing the order. The Client can exercise this right by contacting Customer Service using the contact form available on the website.
17. Final provisions
The relevant receipt or invoice shall be enclosed to every product purchased. Victoria Moda shall not be responsible for the Client providing it with erroneous data.
17.1. Personal data processing
The Client gives Vina Fashion Kft. a clear and informed consent for processing his/her personal data. The personal data (as understood by Data Protection Act) will be used for providing sales service and offering products to the Client.
The Client's consent to Victoria Moda processing his/her personal data is voluntary but without the consent, it will be impossible to perform the agreement and orders.
The personal data will be processed by Victoria Moda. The data will be stored in Hungary by Vina Fashion Kft.
The personal data necessary for delivery will be forwarded to a business providing transport and delivery services. It may also be necessary to transfer your personal data to third parties who provide us with support services, such as financial bodies and entities that fight against fraud.
17.2. Personal data processing for marketing purposes
17.3. Personal Data Administrator
Personal data administrator will be Vina Fashion Kft.
In line with the provisions of the Data Protection Act, the Client provides her/his personal data voluntarily and has the right to access her/his data and correct them or change or to request that such data be deleted.
18. Law and jurisdiction
These terms are governed by Hungarian law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Hungarian law.